Frequently Asked Questions

What is Grandpa’s Art?

Grandpa’s Art values the growth of Artist and creative new art. We invest in the future with the support of our community.

Every Artist on Grandpa’s Art must sale a tangible art piece. An art piece is a physical object, like a painting, print, or figurine. Check Grandpa’s Art Prohibited Items.

What are the basics?

Artist Members can submit their art for sale on Grandpa’s Art. Think original art such as paintings, figurines, or prints.

Customers/Buyers browse and purchase from Grandpa’s Art.

If you want to know more about how it works, try browsing around and looking at some of the other art on the site — you can start right here. If you’re curious about submitting your own art, visit our Art Submission Tips can give you a great overview found in our Terms and Conditions (T&Cs).

What are the fees?

When an art piece is sold, Grandpa’s Art applies a 35% commission fee of the total purchase price. PayPal, our payments processor will also apply payment processing fees (roughly 3-5%). Please read PayPal terms and conditions and Terms of Use for complete fee breakdown.

Who is Grandpa’s Art?

We are an independent company based in Miami, Florida. We spend our time improving the site, placing and sending orders, and answering questions from customers and artist. Grandpa’s Art brings great new artist to you and provide a platform for creativity and new ideas. Say hello!

Grandpa’s Art Basics: Accountability

Who is responsible for sending your order?

Grandpa’s Art is responsible for sending prints marked Grandpa’s Piece on the item. It’s the Artist responsibility to send the order directly to the buyer. Grandpa’s Art is not involved in creating the art or the quality sent from the Artist.

Grandpa’s Art does not guarantee the quality of art sold directly from the Artist. Customers (you!) ultimately decide the validity and worthiness of an Artist by whether you purchase his or her art.

What is an Artist obligation to do once their art is sold?

When an art piece is sold, the Artist member is responsible for sending the order to the customer. Their fundamental obligation to Buyers is to provide their order as promised in the item description. Once an Artist has done so, they’ve fulfilled their obligation to their Buyer.

Will Artist refund the money for buyers if their order cannot be fulfilled?

Yes, the Artist will be required to refund the Buyer the full purchase price if they cannot fulfill the order.

What is Grandpa’s Art’s Return Policy?

View Full Policy

It is important to Grandpa’s Art that your shopping experience is completely satisfying. We stand behind everything we sell with our Money-Back Satisfaction Guarantee for returned undamaged items within 14 days of you receiving your order. The shipping fee of $12.75 is not refundable plus there is a 15% restocking fee.

Why can’t Grandpa’s Art guarantee Artist work

Grandpa’s Art guarantees products directly from Grandpa’s Art inventory. We expanded Grandpa’s Art as a new way for Artist to express their creativity, gain exposure, and grow their business. Grandpa’s Art is full of ambitious, innovative, and imaginative art pieces. Some Artist you see on Grandpa’s Art are new artist and some art is limited and rare. Grandpa’s Art allows Artist to take risks and grow their business, while gaining exposure.

What does Grandpa’s Art do to protect its customers?

We have a dedicated Integrity team that monitors the system for any unusual activity. This team screens questions and concerns from our participants, if they find something that does not align with Grandpa’s Art Rules.

For more information about how Grandpa’s Art works, visit our Trust & Safety page in Terms and Conditions (T&Cs).

Grandpa’s Art Basics: Getting involved

How do I submit my art?

Login or register as an Artist Member and submit your art for sale. Multiple products can be submitted for sale. Please allow up to 5 business days for your submission to be processed.

If I have more questions, what should I do?

Have questions that weren’t answered here? Contact us.

I’m interested in partnering with Grandpa’s Art. How can I get in touch?

On occasion, Grandpa’s Art will partner with organizations, cultural institutions, or other entities that are aligned with our creative interests. If you’d like to explore that sort of partnership, you can reach us at info@grandpasart.com. We will follow up if it feels like a good fit!

Grandpa’s Art is always looking for sponsorship opportunities.

Does Grandpa’s Art have a responsible security disclosure procedure?

We sure do. If you’ve discovered a potential bug or vulnerability with Grandpasart.com, please contact us here and we’ll help make sure the information gets shared with our engineering team.

Grandpa’s Art Basics: Reporting an item

How can I report something to Grandpa’s Art?

You can report any suspicious or inappropriate content by reaching out to us at Contact Us. You can use this option to notify us about a violation of Grandpa’s Art Rules, Site Rules, or Terms of Use (there’s also some information about our Copyright & Trademark policies).

If you receive any messages that appear to be spam or outside of our guidelines, and Contact Us. Grandpa’s Art Artist can also address comments as spam.

While we’re not able to respond to each individual report, we do have a dedicated team that investigates every report that we receive. We appreciate you bringing anything out of the ordinary to our attention!

How do I report a copyright violation?

If you’re not sure whether material on Grandpa’s Art infringes your copyright, please talk with a lawyer before filing a complaint with us. Misrepresenting that material infringes your copyright may subject you to liability for damages, including attorneys’ fees and costs incurred by project creators or other parties.

If you’ve spoken with a lawyer and think your material is being infringed, try contacting the Artist member directly. If that doesn’t work, you can submit a complaint by contacting us.

For more information, please take a look at our Copyright and DMCA Policy in Terms and Conditions (T&Cs).

How do I report a trademark violation?

If you believe an art piece is infringing on a trademark you hold, you can report a trademark violation by emailing info@grandpasart.com. We’ll evaluate and respond to every report we receive.

Please review our Trademark Policy under Terms and Conditions (T&Cs) for more information about what details to include in your report.

Prohibited Items

Grandpa’s Art prohibits art that is illegal, heavily regulated, or potentially dangerous for Buyers.

Any item claiming to cure, treat, or prevent an illness or condition (whether via a device, app, book, nutritional supplement, or other means).
Contests, coupons, gambling, and raffles.
Energy food and drinks.
Offensive material (e.g., hate speech, encouraging violence against others, etc).
Offering a genetically modified organism.
Live animals. Art cannot include live animals.
Offering alcohol.
Offering financial, money-processing, or credit services; financial intermediaries or cash-equivalent instruments; travel services (e.g., vacation packages); phone services (e.g., prepaid phone services, 900 numbers); and business marketing services.
Political fundraising.
Pornographic material.
Weapons, replicas of weapons, and weapon accessories.

If your Art involves something illegal, heavily regulated, or potentially dangerous for buyers and it is not on this list, your Art still may be denied for sale on Grandpa’s Art.

How to Get Press and Spread the Word About your Art.

An essential question that every Artist Member asks when they’re posting their art is how they’ll spread the word and get support from audiences beyond their friends and family. How do you get journalists and bloggers to write about your Art? How do you grow support and get people super excited to buy your art?

Step 1: Put together a list of your contacts

Knowing who your audience is and how to reach them is a must before posting your art for sale. And getting all of those contacts organized in one place is a smart move, no matter if you’re selling your art or not.

Step 2: Write an elevator pitch and have pictures ready to describe and show your art ahead of time

In addition to putting together a compelling video and description, plan content for updates, emails, and social media before you post. Share the language with your team to make sure that everyone’s on the same page.

Step 3: Plan how you’ll approach press and blogs

Research publications and blogs that cover your creative themes. And don’t just focus on large outlets. A blog, zine, or Facebook group with a dedicated following might do more to help you reach the right people than a larger publication with a less focused group of readers.

Step 4: Organize a team of trusted collaborators

It’s okay to ask for help, especially when you have trustworthy and talented teammates. Think about people that have helped you with projects in the past, and don’t forget to use the collaborators feature.

Step 5: Make sure you research before partnering with a marketing service or promotion service

If you’ve run a business submission before, then you’ve probably heard from a few marketing or PR services that promise support and votes.